Uninstalling - ReinstallingBackground In simple terms: the Mailtraq programs and the Database holding the data including the messages and the configuration are held separately. This means that it is a simple matter to uninstall Mailtraq and reinstall it without losing any data or configuration*. Q: Why would I want to do this? A1: The uninstall/reinstall procedure is usually the simplest way to correct licensing, missing files or other anomalies that occur during an ordinary upgrade, or if you should you have corruption problems with Windows or your Registry. The reinstall will provide you with a full set of up to date files, correctly registered, without you having to get involved in editing the Registry or the file structure. A2: When you are using Windows 7, Vista or W2008 you must use the W7/Vista/2008 version of Mailtraq.
If you accidentally installed the standard trial download, simply follow the procedure below, but at Step 5 use the 'Vista' download available here.
Procedure Obtain your download from the 'Full Version' option on the 'Latest Releases' page or use the 'New Installations' option on the downloads page at your account at https://my.mailtraq.com
You should download the same build number as you are currently using. Important:
Make a note of the Database format your current Mailtraq is using (www.mailtraq.com/database) as you must reinstall to the same database format - and the default AFX format may be different to your current choice. Also note your Installation Id (www.mailtraq.com/about) in case you are asked for it during the reinstallation. |
The file should look like this: http://resources.mailtraq.com/files/MailtraqSetup####.exe
- Save the download
- Shutdown Mailtraq
- Take a 'safety' backup of the entire Mailtraq Database folder.
The default location is 'C:\Program Files\Mailtraq\Database' - Uninstall Mailtraq using the Windows Control Panel - Add/Remove Programs.
This will remove Mailtraq but leave the Database behind. - Run the download - make sure you select the same Database type if the Wizard asks.
- Restart Mailtraq if it does not restart automatically
- You may archive or discard the 'safety' Database backup.
Configuration Note:If you have customized your version of Mailtraq - for example, by changing the graphics or text in webmail, then reinstalling will over-write those changes and you will need to apply them again.
*The 'uninstall' process removes all the webmail files, and the 'reinstall' writes a new set; all other configuration is retained. | 
