Sending email

Using webmail has been designed to be as intuitive as possible.

To Send a message, first click on 'New' in the Toolbar .

Mailtraq will open a new 'Compose' window.

New emails are normally composed in 'Plain Text' to ensure receipt by all email clients, however you can choose to create emails in HTML (see below).

Clicking on the 'To', 'CC' and 'BCC' buttons will give you access to the Address Book system.

Click in the body of the compose window to enter the text of your message.

Spell check is available from the toolbar if your Administrator has enabled that option.

You can save a copy of 'work in progress' by clicking the disk icon in the Compose tool bar. The email is then saved to the Drafts folder. Mailtraq will automatically save message drafts whilst composing (see Webmail Options Menu).

Attachments

If you want to send a file with your email, first click on the 'paper-clip' symbol in the Compose toolbar. In the Attachments window that opens, click the [Browse] button to locate the file on your local machine, select the file, and then click the [Add] button.

The file will be displayed in the dialog box.

You can attach multiple files to your email.

If you need to remove an attachment, select it in the dialog box and click the [Remove] button. The button marked [Remove All] will remove all the attachments.

When you are done, click the [Close] button to return to the main Compose window. Your attachments will be listed below the Subject line.

Note:

Your Administrator can set the system to prevent you from attaching files to emails, accessing the Options menus, Searching and other functions. If you find that a feature is described but not available to you, check with your Mailtraq Administrator. 

You can save a copy of messages sent in your Sent Items Folder.  Your 'Mail Profile' (see below) normally saves a copy of sent email in your 'Sent Items Folder', and can be configured to automatically send a BCC (private) copy to any other email address.

Resending

You may 'Resend' an email previously sent by selecting the email in the Sent Items Folder and clicking the [Resend] button. An exact copy of the original message will open, which can be edited and then sent in the normal way.

You should be aware that many Administrators limit how much mail is allowed in mailboxes and how long it is kept for. You should check with your Administrator to find out your organization's policy.