Help | About Mailtraq Dialog You can check the status of your Mailtraq by opening the 'About' dialog box.
The 'About ' dialog can be opened in two ways.
- Go to Help | About Mailtraq in the Mailtraq Console.
- Right-click on the Mailtraq icon in the System Tray
(the lower right corner of your screen): About Mailtraq
Mailtraq will present the dialog box below.
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'Refresh'
When your Mailtraq license is updated, for example on purchase, or on an upgrade, you may be instructed by Sales or Support to click the [Refresh] button. This forces your Mailtraq Installation to 'refresh' its license status and enable your service.
You must be connected to the Internet*. |
'A' - indicates which Version (2.7.1) and Build (1936) of Mailtraq is installed.
Mailtraq can be configured to use either of three different database structures: AFV, Firebird SQL or AFX.
If you are using Firebird SQL you will see: Firebird SQL/RDBMS.
If you are using AFX you will see: AFX Database Engine
If you see AFV or no entry at all in this position is means that you are using the AFV data stucture.
Read more about databases in Archiving: here ...
'B' - tells you about the Mailtraq license you are using.
- Temporary or Trial: 30 day(s) left or Expires ... - not yet paid for and Authorized
- Expired - your 30-day trial has run out
- Upgrade Protection - and the date your Upgrade Protection and Product Support expires
'C' - the date that this Mailtraq Key was issued.
'D' - the Installation Id from your account at https://my.mailtraq.com
How to Enter a new Installation Id
If you should need to change the Installation Id of your Mailtraq, simply click the [Enter new Installation ID]
button and then follow the prompts. You will need to be connected to the Internet.
Installing without Internet Access
* If you wish to install Mailtraq in an environment that does not have a permanent or automatic Internet connection then you should download your key file and keep it on disk. This procedure is explained in detail from the [Download Key] button on the 'Installations' page at your account on https://my.mailtraq.com Click the button, and follow the onscreen instructions.
Look for the following panel:
How to access your account at https://my.mailtraq.com
a. There is a link to your Account on the invoice you were emailed when you purchased Mailtraq: or,
b. You may log into your account with the email address you registered with originally, and your password.
If you received an email payment request it is the email address in the statement.
If you created a personal password for your account you should use that ...
or you may use the Installation Id of one of your Mailtraq purchases. | 
