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When you purchased Mailtraq it came with 12 months Upgrade Protection.
- Upgrade Protection allows you to download upgrades to your Mailtraq installation from your account at https://my.mailtraq.com
- Valid Upgrade protection is also required to obtain Support.
How to check your Upgrade Protection status
Refer to the Help | About Mailtraq dialog (see how here).
How to Renew your Upgrade Protection
1.) Access your account at https://my.mailtraq.com
a. Follow the link in the Invoice you received when purchasing Mailtraq, or:
b. You may log into your account with the email address you registered with originally, and your password.
If you created a personal password for your account you should use that
or you may use the Installation Id of one of your Mailtraq purchases.
2.) Locate your Installation in the account 'Home' Page
and click the blue underlined text to open the next window.
3.) If you have multiple Mailtraq installations check that you are working with the correct Installation Id
and click the [Purchase] button in the box titled 'Extend your Upgrade protection', and confirm the purchase when requested.
4.) Complete the transaction at the [Make Payment] button in the left column.
Invoicing and payment methods are explained at www.mailtraq.com/payment
Refreshing your License
Once we have received your payment our Accounts department 'authorize' your license. This normally happens within a business day.
You should then click the [Refresh] button in Help | About Mailtraq to make sure that your Mailtraq has updated its Upgrade Protection. |
