Introduction to IM

The Mailtraq Assistant is a client-side application which sits in the system tray, and provides the following functions :-

• Instant Messaging
  Users can communicate using one-to-one or conferences style real-time discussions with other Mailtraq Assistant users. Unlike consumer-grade instant messaging offerings, Mailtraq provides the option to record and log discussions, either for audit purposes, or as a record for particpants.

• Immediate Notification of new Mail
  A popup appears near the system tray showing the sender and subject line of the email. This works both with traditional email clients and also with WebMail.

• Directory Access            (* see note below)
  Users can see the local Directory, including who is currently online running their own Mailtraq Assistants

• Shared Address Book Access
  Users can access the Global Address Book and their own Personal Address Book

MA is installed by each Local User (read more...) of Mailtraq on their own computer.
The Mailtraq Assistant is included with your Mailtraq license - read more ...

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* Setting Directory Access Visibility

 

New Users created in the Console are not by default visible to Mailtraq Assistant.

The Administrator needs to set the Local Directory Visibility in the user's mailbox Properties dialog | Mailbox tab.