Support options
Product Support is what makes the difference.
We provide you with simply the best support service available. Period.
Pre-sales Enquiries
If you have questions about Mailtraq that you have not found answers to on this website, or if you have questions about Educational or other discounts, or simply wish to discuss Mailtraq before purchase please use this enquiry form or call us.
Custom Builds
If you have particular requirements that are not met by the standard product offering we may be able to help. Mailtraq has an active Development Team who are interested in providing special builds and additional 'custom' functionality. There may be an additional charge - but at special low rates.
If you need some custom work, please click here or call us to discuss your requirement. There is no obligation.
Getting Support
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 The Getting Started Guide explains how email servers work, what to expect and how to go about setting up your email system
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The FAQ - Frequently Asked Questions - page covers most of the installation support questions we receive. It explains how to resolve conflicts with other software, and the most common reasons for either not being able to receive email or send it |
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Configuration Support
There are complete Feature descriptions and Configuration Tips on this website - arranged Feature by Feature: Look here
Program Help Files
The definitive source of technical assistance is the help file included with the program. This contains not only information about the individual dialogs and settings, but also general information of benefit to anyone setting up an email system. |
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Still need help?
You can contact 'Support' and we will help you resolve your problem*.
Find out how ... |
*Free support normally excludes Mailing List and custom script support.
Access to Support
The purchase of a Mailtraq license includes 12 months of Upgrade Protection and includes access to Support.
You must have valid Upgrade Protection to obtain support.
You can check the status of your Upgrade Protection by looking in the Mailtraq Console, Help | About dialog box , and also by checking your account at https://my.mailtraq.com
Renewing Upgrade Protection
You can renew your Upgrade Protection like this: www.mailtraq.com/renew
Alternative Support Methods
If you are unable to renew your Upgrade Protection support may be available free of charge via the peer Forum. | 
